Do I need an appointment?
For non emergency procedures such as boosters, check ups, and non urgent problems – Yes please! Our standard appointment times are:
Monday to Friday: 09:00 - 11:00, 14:00 - 16:00 & 17:30 - 18:30
Saturday: Emergency appointments: 09.00 - 12.00
Monday to Friday: 09:00 - 11:00 & 14:00 - 16:00
Wednesday: 09.00 -11.00, 14.00 - 16.00 & 17.00 -18.00
EMERGENCIES WILL BE SEEN AT ANY TIME. 24 HOUR SERVICE.
How do I contact you in an emergency?
We know how stressful it can be in an emergency regarding your pet, so we try to make it as easy as possible to get you the help you need, and a 24 hour service is available. If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
For emergency arrangements during evenings and week-ends, please follow our guidance by calling our practice and following our answer phone instructions.
EMERGENCY NUMBER: 01643 703649 (Follow the keypad options, available 24 hours)
How can I register my pet?
We welcome new customers through our doors everyday. Becoming a White Lodge client is simple, either follow the link below to complete our online form, or register directly with the practice – pop in and see us or give us a call.
All we need is some basic information including contact numbers, and the details of your pet. We also ask for the name and location of any veterinary practices your pet has previously been registered with, and we can request their medical history for you.
What options are there if my pet has to be put to sleep?
We understand that one of the hardest parts of pet ownership is when the time comes for us to part. We have been seeing both you and your pet for some time, so when it is time to say good bye, we share your loss of that special bond that makes a pet a beloved family member.
What area’s do you cover for a call out?
Our practices are currently active in Minehead and Williton, with a third Equine and Farm clinic opening in Ellicombe. We cover the surrounding area of West Somerset and Exmoor, from Lynton across to Bridgwater and everywhere in between.
When do I have to pay for treatment?
Payment is expected at the time of treatment, for our equine and farm customers we can send out an invoice with payment expected within 30days.
Here at White Lodge Veterinary Clinic, we strongly support the benefits of insuring your pet against unexpected illness or accidents. Please be aware, however, that the agreement is between you and your insurance company, and not with the practice.
How do I prepare my pet for coming in for an operation?
Before you bring your animal in for their operation, try to keep as close to their standard daily routine as normal, the evening prior to their operation, your pet will need starving from 6pm – they can have water, but not after 7am on the day of coming in.
Rabbits and guinea-pigs should not be starved, and please bring some of their own food.
For more specific information regarding your animals needs, please call our clinic
How do I claim through my insurance?
Once your pet has been seen by a vet, we ask you to clear the outstanding balance and complete an insurance form from your provider to have the funds paid directly back to you.
As of 1st October 2016 we will be introducing a small administration fee for the completion of insurance forms. On average, we complete around 90 claim forms a month, each of these can take anywhere from 20 minutes to an hour to complete.
The form at first point is passed to the relevant vet to complete. They have to read through all the clinical history, obtain correct clinical diagnosis and the details of all claimed for treatment. From here the claim form goes to our insurance administrator (Jane) for clarification and final completion. It is Jane's job to ensure claim forms are completed accurately and efficiently (usually 7-14 days of the form being handed in), which as you can imagine, is a lot of work.
We feel that asking for the small fee of £7.50+vat for new claims and £5+vat for ongoing claims is more than acceptable for the amount of work it takes to get your pet's claim form submitted quickly and correctly.